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Jul 25 2014
Jul 24 2014
Jul 23 2014
Jul 22 2014
NYC2 Connectivity and Event Latency
Posted on 2014-07-22 17:43:00 UTC

We are currently investigating network connectivity issues affecting some droplets in the NYC2 datacenter. These connectivity problems are also causing problems when accessing our cloud control panel and API.

We will provide updates as we have more information.

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Updates

Connectivity to the affected droplets has been restored and our control panel and API are behaving normally. We will continue to monitor the situation very closely.

monitoring 2014-07-22 17:54:38 UTC

resolved 2014-07-23 14:49:44 UTC
Jul 21 2014
NYC2 Connection to Control Panel & Droplets
Posted on 2014-07-21 22:10:00 UTC

We have identified a slow connection to our Control Panel which may be impacting web and API users. Our team is working to resolve this and we will update you soon.

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Updates

This issue is only impacting droplets in NYC2. We will provide an update as it becomes available.

update 2014-07-21 22:21:10 UTC

There is networking issue which is affecting droplet and control panel connectivity in NYC2. Our team is working to resolve this and we will update you soon.

update 2014-07-21 22:25:24 UTC

Due to this issue our Support Team is currently unable to reply to support tickets. Our team is standing by and will reply as soon as possible. We're sorry for the trouble and thank you for your patience.

update 2014-07-21 22:42:18 UTC

Our team is still actively working to resolve the issue in NYC2, we appreciate your patience and will provide an update soon.

update 2014-07-21 22:56:02 UTC

Our team is continuing to work to resolve the issue impacting NYC2. Thank you for your patience.

update 2014-07-21 23:52:44 UTC

Event processing and the cloud dashboard are currently responsive, but we continue to troubleshoot networking issues for some droplets in NYC2.

update 2014-07-22 00:14:59 UTC

At this time connection to control panel and droplets have returned to normal status. We are continuing to monitor the network. If you are still experiencing a service interruption please open a support ticket.

monitoring 2014-07-22 00:21:32 UTC

At this point the cloud control panel and API continues to be stable and all droplet communications are working as expected.

resolved 2014-07-22 01:03:19 UTC
Jul 20 2014
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Jul 14 2014
Event Processing Delays
Posted on 2014-07-14 17:50:00 UTC

We are currently working to resolve event processing delays for all droplet events across the cloud. This will affect droplet creation, power cycling, destroys, and other related events. We will provide updates as we have more information to share.

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Updates

Event processing has been restored.

resolved 2014-07-14 17:55:34 UTC
Jul 13 2014
Jul 12 2014
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Jul 09 2014
Jul 08 2014
Network Latency - All Regions
Posted on 2014-07-08 14:02:00 UTC

We are currently investigating higher than normal latency in all regions. We will provide updates as we have more information.

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Updates

Latency is back to normal in our SFO, NYC2, and AMS2 datacenters. We are still working on the remaining regions.

investigating 2014-07-08 14:32:29 UTC

At this time our network latency is back to normal in all regions.

resolved 2014-07-08 14:57:32 UTC
Network Problems AMS1 & NYC2
Posted on 2014-07-08 03:48:00 UTC

We are currently investigating networking problems affecting our AMS1 and NYC2 datacenters. This may cause latency and packet loss reaching droplets in those regions as well and problems accessing services such as the DigitalOcean API or control panel.

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Updates

Network performance has stabilized but we continue to monitor the situation very closely. Thank you for your patience.

monitoring 2014-07-08 04:24:59 UTC

resolved 2014-07-08 04:47:17 UTC
Jul 07 2014
Jul 06 2014
Jul 05 2014
Jul 04 2014
Event Processing Problems
Posted on 2014-07-04 18:30:00 UTC

We are currently working to resolve some problems with our event processing systems. All droplet actions like creates, deletes, and power on/off are affected. All hands are on deck to resolve this as quickly as possible.

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Updates

We continue to work to resolve the event processing problems. Our team knows where the problem lies and is working as fast as possible to restore service. We will post additional updates as we have more information to share.

update 2014-07-04 18:56:35 UTC

Our event system is once again processing events, but we have a backlog to work through. We expect this to drain very quickly and we will report back when event latency is back to normal.

Thank you for your patience.

update 2014-07-04 19:05:41 UTC

Event latency has largely returned to normal at this time. We will continue to monitor the situation very closely.

monitoring 2014-07-04 19:11:10 UTC

Event processing continues to work normally so we are going to discontinue tracking this as a status event. Thanks again for your patience.

resolved 2014-07-04 19:32:43 UTC
Jul 03 2014
Slow Event Processing
Posted on 2014-07-03 17:21:00 UTC

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

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Updates

Event processing speed is back to normal. Thank you for your patience.

resolved 2014-07-03 17:47:09 UTC
Event Processing: AMS2
Posted on 2014-07-03 02:05:00 UTC

We're experiencing slow event processing in AMS2 resulting in a backlog of events. Events have been temporarily disabled in AMS2 while our engineers investigate the issue.

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Updates

Event processing has been enabled for some time, but we continue to monitor to ensure that things are fully back to normal.

monitoring 2014-07-03 03:46:32 UTC

resolved 2014-07-03 04:41:03 UTC
Jul 02 2014
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Jun 30 2014
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Jun 25 2014
Slow Event Processing
Posted on 2014-06-25 07:19:00 UTC

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

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Updates

Events are now processing normally and the queue is decreasing. If you are still experiencing any issue please contact our support team

investigating 2014-06-25 08:07:55 UTC
Jun 24 2014
Slow event processing
Posted on 2014-06-24 02:20:00 UTC

We're experiencing slow event processing resulting in a backlog of events such as creates, destroys, or power-cycles. Our engineers are working to resolve the issue.

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Updates

Events are now processing normally and the queue is decreasing. If you are still experiencing any issue please contact our support team

resolved 2014-06-24 02:39:57 UTC
Jun 23 2014
Jun 22 2014
SFO Connectivity.
Posted on 2014-06-22 22:41:00 UTC

We are currently investigating connectivity issues in SFO
Region. We will update this status as we investigate.

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Updates

We have currently stabilized connectivity in the SFO datacenter.. We continue to work to troubleshoot the underlying problem with our networking equipment vendor.

investigating 2014-06-22 23:38:02 UTC

We are preparing to perform emergency hardware maintenance in our core switching infrastructure to replace what appears to be a faulty line card. We do not expect this change to be disruptive, but there is always the chance for unexpected behavior. We will provide further updates when this maintenance is completed.

monitoring 2014-06-22 23:55:56 UTC

The emergency hardware maintenance has been completed successfully with no further disruption. Thank you for your patience.

resolved 2014-06-23 01:37:59 UTC
Jun 21 2014
San Francisco Connectivity issues
Posted on 2014-06-21 15:18:00 UTC

We have been receiving reports of connectivity issues in the San Francisco Datacenter. At this time we have our engineering team investigating. We will continue to provide updates as they become available.

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Updates

At this time network connectivity has been restored to the San Francisco datacenter. We are continuing to monitor for any additional issues. If you continue to experience issues please open a ticket with our support team.

monitoring 2014-06-21 15:39:56 UTC

We are continuing to experience connectivity issues in the San Francisco Datacenter. We are still engaged and working towards a resolution. We will update you as more information become available.

investigating 2014-06-21 16:49:48 UTC

At this time we continue to investigate the ongoing connectivity issues in our San Francisco datacenter. We are aware of the issue and are engaged in finding a resolution.

investigating 2014-06-21 17:14:04 UTC

Connectivity in San Francisco has been stable for some time, but we continue to troubleshoot the underlying cause which may cause additional instability. We will provide an update when we have more information to share.

investigating 2014-06-21 18:13:04 UTC

Working with juniper we have determined the root cause and it has been repaired and everything is back to normal.

resolved 2014-06-21 22:16:52 UTC
Jun 20 2014
Jun 19 2014
CloudFlare Captcha
Posted on 2014-06-19 07:16:00 UTC

We are currently investigating reports of problems with CloudFlare protection. CloudFlare is aware of the issue and is working toward a resolution.

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Updates

CloudFlare reports this issue resolved.

resolved 2014-06-19 07:54:45 UTC
Jun 18 2014
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Jun 11 2014
SFO Maintenance
Posted on 2014-06-11 16:24:00 UTC

We are currently performing maintenance in our SFO datacenter. During this time some events such as creates, rebuilds and restores will be temporarily unavailable. We expect a very minimal impact and will provide an update when events resume normal processing.

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Updates

Our team has completed the maintenance at this time and all event processing in SFO is back to normal. If you experience issues please contact our support team.

resolved 2014-06-11 17:26:56 UTC
Jun 10 2014
SFO Maintenance
Posted on 2014-06-10 20:41:00 UTC

Our engineers performed unplanned maintenance in our SFO datacenter which temporarily caused issues with droplet creation. The issue is fully resolved at this time. Should you continue to experience issues please contact our support team.

Jun 09 2014
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Jun 07 2014
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Jun 01 2014
Email Deliverability Delays
Posted on 2014-06-01 20:20:00 UTC

At this time you may see delays in delivery of certain emails including password reset links and account confirmation emails. We're currently working to resolve as quickly as possible and we're sorry for any trouble this is causing for you.

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Updates

Our team has identified the problem causing delays in emails. They're working to resolve the issue as quickly as possible. Thank you for your patience.

update 2014-06-01 21:08:42 UTC

Our engineering team is continuing to work to resolve the issue with delays in email deliverability. Thank you for your patience.

update 2014-06-01 22:40:14 UTC

Our team is continuing to work to resolve the issue. We appreciate your patience and apologize for any trouble this is causing for you.

update 2014-06-02 01:51:00 UTC

The email deliverability delays have been resolved by our engineering team. If you continue to experience delays please contact our support team.

resolved 2014-06-02 06:12:23 UTC
May 31 2014
The ability to create new droplets in Singapore has been temporarily disabled pending an investigation by our engineers.
Posted on 2014-05-31 08:25:00 UTC

At this time we have enabled the ability to create droplets in the Singapore region. If you are still experiencing any issue please contact our support team

May 30 2014
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May 25 2014